Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. i received an installation kit for my broadband but my property doesn’t have a virgin media wall socket and i chose to have self installation kit. The box and cables may have been removed by the previous occupiers. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFeb 22, 2022. QuickStart, set up and connections. on 21-08-2023 20:36. You'll have to cut the cable and seal the hole up. Hi, Same problem here. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. To help with spotty WiFi, can I just plug a modem/router into the second socket and that's it or is it more complicated that that? r/homelab • Want to add a switch but don't want to create a loop. I don't work for Virgin Media. The answer is yes. You need to go outside and locate the brown or grey omnibox on the wall. Not all properties have an internal wall box. The Openreach sockets do not work for Virgin Media. . I expect it is a male F plug on the cable, they don’t make female F plugs. Tudor. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Sometimes there is no wall box, just a trailing cable. Praying the white is the virgin one. My Virgin Media Hub 3 just came in but realised need a socket wall installed. If you need to connect additional computers then you can put a network switch on the end of that cable and connect your computers to that. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. First picture is telephone socket which is now not used. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. The cable in the second picture is the one you need to connect too. Networking and WiFi. Options. . We can certainly look to get an engineer booked in for you. Broadband Deals. All you need to do is contact Virgin Media and explain what the issue is. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Stay safe online. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). The OUT terminal from the Technetix isolator has a terminator cap on it. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Sorry man. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. The TV is a digital smart TV with Freeview inside. Re: My house wall socket that cannot fit to VM hub. 2. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Kind regardsThe box and cables may have been removed by the previous occupiers. I recently got Virgin broadband installed. charleykate10. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Options. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Connect the new TV box. Whichever is the most suitable. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. The cable going in will be a double. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. My Virgin Media App. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Don’t plug the power cable into a plug socket yet. You can also check for a loose cable as not all properties have a socket. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. A master socket is the main socket for the phone line in your home, not an extension socket. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sundayon 17-12-2022 10:39. Need to contact Virgin Media Customer. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. But I have no Virgin Media Wall socket in my house. Broadband and phone deals. It is likely you will be waiting a few days. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Security matters. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow. Step 4. @umerarifkhan11 wrote:. The wall box may be branded with the logos of an old cable TV company (not VM). 14-08-2023 16:02 - edited 14-08-2023 16:05. It has two outputs on the left of the wall box. A Ti-Vo was installed in one of the upstairs bedrooms. on 01-12-2022 11:22. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. " The hub is upstairs as previously said. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. 2 – Check the broadband cable is firmly connected. Stay safe online. Legend Options. Tudor. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. I don't see a Virgin Media Wall Socket anywhere in. Tuning in. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Wall Socket. com. Sometimes you'll just have a wire coming in rather than a wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . It probably goes into another room in the house. . Manage Your Account. Can I still get online? The online phone service doesn’t let me speak to a person - 5206664I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. I ordered self-install kit just to find out there is no Virgin socket in my new property. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. These do not work. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Save £105. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Very Insightful Person. 12-10-2022 18:51 - edited 12-10-2022 18:59. I have been given other details for the account such as the account number/area code and. I've selected self installation and have realised I have no vm wall socket. . Subscribe to this message's RSS feed. No Virgin Media Wall Socket on 13-04-2022 14:08. 1 ACCEPTED SOLUTION. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Wall sockets and no connection. However, I do not have any of the specified wall sockets available. Networking and WiFi. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Quickstart is the quickest and easiest way to setup our services. The top “capped” one is marked FM & has been disused since cable went digital. Tudor. There is no way I can insert the isolator cable into the - 5223924. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. Switched On Families. Manage Your Account. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall - 5134896. I don't have a Virgin wall socket. I'm very sorry you don't have the wall socket. Superstar. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. Switched On. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. I'm at the stage where I need to plug - 5325590. a week ago. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. Edit free photo of social media,wiring,facebook,instragram,twitterVirgin media wall socket wiring diagram Leviton 49605-30w rf-transparent structured media enclosure forNetwork setup computer. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It should be free of charge. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. See where this Helpful Answer was posted. When I proceeded to set up my Hub 3 I quickly realised that. Browse Virgin Media Virgin Media Community. Follow these simple installation steps for your Virgin Media home phone set up. All the cabling is the property of Virgin Media and must not be touched. I'm here to share knowledge, I don't work for Virgin Media. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. 63K; 3. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. They will charge £99 for a relocation. Tudor. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. 0 Kudos Reply. I will private message you now to confirm your details. #12. Look for a box on the outside of your home and see if you can trace where the coax goes. ^Martin. Source: current tech for VM :) P. Tudor. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Virgin cables must only be provided by isolated sockets provided by Virgin Media. I am going to cancel. Don’t have virgin media wall socket. Security matters. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Leave at least a six-inch gap between power cables and the Virgin Median coaxial cable to avoid interference with the signal. com. But what I can't figure out based on the research so. Joining in Options. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Unscrew the white cable with the black collar. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Turn on and get connected. We have tried plugging it into the only box we found it would fit but no luck. QuickStart, set up and connections. I have only got one rectangular shaped white socket (Shown. Don’t worry that it is not a threaded plug. Tudor. Thank you. . I'm a Very Insightful Person, I'm here to share knowledge. Or a VM person will sort it for you when they get here in a day ot two. My router does now provide internet but the light is always yellow and it. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. The other is marked TV, & this is used for TV & Broadband. Broadband wall socket. Socket should be on the underside. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. The cables from the external box lead to a Bt open reach socket and a blank socket. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Account - Cable. Stay safe online. Back a step. Hi, I have the same issue. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. Turn on and start the Box. 1 ACCEPTED SOLUTION. Security matters. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Call the Pre-installation and delivery team on 0800 052 1734. Live TV uses co-ax cables. Explain what needs to be done and book an engineer visit. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I'm very sorry to hear about the non wall socket. Follow these steps to install your virgin Media Broadband, TV and Phone service. Which was great as that is in a better location than my master Socket was. This setup works with any of our TV boxes powered by TiVo. Account - Cable. I've looked for an external box but cannot. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). I'm currently renovating my living room, including the electrics. In response to Jonny-M. on 04-02-2023 11:17. We do not have virgin so are we able to cut the wires - 5195119. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. Why have I been allowed to take out a self home kit if it is - 4868899. Grab the adapter we provided and plug it into the grey port at the top (labelled Port 1) on the back of the Hub. We have tried plugging it into the only box we found it would fit but no luck. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. . 14-08-2023 16:02 - edited 14-08-2023 16:05. Virgin Media; My Virgin Media; Shop;. I have signed up as a new user for Virgin Fibre. 3 5 comments Best Add a Comment LayerTough • 1 yr. Re: I need a Virgin Media Wall Socket. Virgin Media don’t do any Fibre connections to inside the house. TV box - 15 mins. Room wiringWiring plan diynot jul 2008 Media wiring, part 2 · greg maclellanWiring plan. Tudor. These wall plugs are best for household appliances that need more power than a standard 15-amp outlet can provide. Stay safe online. S. Reply. I've recently moved in into a new flat. It is really quite simple. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Re: Wall socket. Account - Mobile. on 22-03-2023 10:44. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Learn more. The wall socket is - 5109379. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. • Check the connection is tightly connected, it will make a 'click' noise. My previous sky microfilter attached here. #2. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Plug the cables into the hub. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. But I have actually managed to get through to the technical team over chat. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Get the Hub ready by connecting the wires. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Hi @jimmylam1221. In response to robertdwhite. If it’s damaged or not working correctly, it could be causing. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Turn on and start the hub. Router Plugin Port. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. We would like to show you a description here but the site won’t allow us. 7; 0; 0; CoachDanny. If you have no luck you will need a technician’s install. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. I'm a Very Insightful Person, I'm here to share knowledge. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. The first thing is to start making alternative arrangements for your internet connectivity. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Connect the Hub’s power cable with the blue tab. - 5250024 Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Stay safe online. If you take a look at the back of your Smart Hub, you. Now have to wait until late next week for a technician to arrive!which will give you a general idea of VM fixtures and fittings. Some properties do not have a wall socket, only a cable. 0 Kudos. Stream from Virgin Media. those who understand binary and those. There is not a simple wall socket, but instead things seem a bit more complicated. Tudor. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFlashing red is normally telephony fault or no signal. Account - Mobile. I don't work for Virgin Media. 0800 052 1734-----There were many cable companies that originally built the networks in the early 1990s. Account - Cable. Panting like a fiend. Yes, we will be able to fit another socket for you. 4 Kudos. Unfortunately I am struggling to work out where to plug the cable from the Hub. I'm a Very Insightful Person, I'm here to share. SpeedToday I'm going to show you how to connect a V6 or TiVo box to a Virgin Media Hub, using the Powerline kits we offer. Make sure that all of the cables are plugged in securely and that there are no loose connections. Being connected to the internet is one of the most important modern essentials in 2022,. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Would I be able. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. I have had a look into your. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Step 3. Thanks for your reply and for confirming all this, jellyroll. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. Call the Pre-installation and delivery team on 0800 052 1734. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. #1. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. There must have been a previous installation or you would not have been offered a self install. There should be a wall mounted box somewhere inside that has an F socket on it. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. The UK isn’t the first country to make this move. on 04-02-2023 11:17. . If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Two virgin media wall. 4. Very poor advice. All forum topics; Previous topic; Next topic; 1 REPLY 1. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Phone line - 5 mins. Options. Virgin Media; My Virgin Media; Shop;. Options. Joining in 143 Views. When ordered it didn't say anything about needing a VM wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Finish tightening the screws with a screwdriver to secure the mount. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. You can get a small female to female connector at B&Q/Amazon to join two cables together. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Tudor. I have received my quick start-up kit. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Options. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Got my virgin media self install kit but I don't have a virgin socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. on 15-11-2022 18:53. Just make sure you definately don't need it, or won't be needing it again. No Virgin Media wall socket on 19-10-2022 08:24. Virgin media wall socket in an unusable place. VM don't send out the quick start kit unless there has previously been a VM connection in that property. Kind regardsHi, I ordered a broadband only package and was told my address was applicable for a self install kit. QuickStart, set up and connections. . If you really need to take them off, just use a screwdriver to unscrew the screws. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Problem solved? Click to. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. There are no virgin sockets on the wall. The cable fits in the socket shown in the image attached. Connect the Hub’s power cable with the blue tab. Switch on your TV, then using your own TV remote press the Input, AV or Source button. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed.